Warranty is only valid if no further water damage has occurred.
Warranty label must not be removed or damaged.
Unless ‘collection’ is selected at checkout – it will be your responsibility to ship the unit to us.
Outside Europe orders must fill in export documentation accurately stating that the unit is for repair and return / temporary export and also the value is less than $40.
We reserve the right to refuse delivery from Outside Europe orders if the above has not been adhered to – as this will cause an import levy to be added by UK customs – this fee can sometime be more than the repair cost , and causes us a great amount of paperwork to reverse the charges.
You will be responsible for any import issues on return back to your country.
Express return does not imply express repair – repair times may vary but we try for a 5 to 7 working day turn around ,unless there is delays on parts or excessive damage.
Delivery will be via UPS or Parcelforce – tracking details will be available once shipped – this will be sent automatically via txt or email.
Delivery will be next WORKING day via express – or 2 to 3 days standard delivery.
Saturday delivery may be possible (depending on area) – however this will incur a surcharge.
‘Pay after repair’ means – after we have completed repair and BEFORE dispatching unit back to you .
Returns and Cancellation
Cancellation of order can be at any time – up until item has been repaired.
Any payments will be refunded on cancellation of order – return shipping cost will then be your responsibility.
Any item requiring return due to warranty issues will be collected from you at our expense.
Returns ( at our expense ) are up to the end of the warranty period – either 12 months – lifetime on Mazda units .
Lifetime returns at our expense are only if you were the original purchaser of the repair service .
We will not share / sell or divulge your email address or contact number with any agency or organisation.
We will not send spam or marketing emails or txt.
We will use your details only to contact you about the status or repair.
We will only share your telephone / email with our courier solely for the purpose of advising you on delivery status.
We do not store or hold – credit / debit card or any financial details.