Warranty and Delivery
- Warranty is only valid if no further water damage has occurred.
- Warranty label must not be removed or damaged.
- Unless ‘collection’ is selected at checkout – it will be your responsibility to ship the unit to us.
- Outside Europe orders must fill in export documentation accurately stating that the unit is for repair and return / temporary export and also the value is less than $50.
- We reserve the right to refuse delivery from Outside Europe orders if the above has not been adhered to – as this will cause an import levy to be added by UK customs – this fee can sometime be more than the repair cost , and causes us a great amount of paperwork to reverse the charges.
- You will be responsible for any import issues on return back to your country.
- Express return does not imply express repair – repair times may vary but we try for a 5 to 7 working day turn around ,unless there is delays on parts or excessive damage.
- Delivery will be via UPS – tracking details will be available once shipped – this will be sent automatically via txt or email.
- Delivery will be next WORKING day via express – or 1 to 2 days standard delivery.
- Saturday delivery may be possible (depending on area) – however this will incur a surcharge.
Returns and Cancellation
- Cancellation of order can be at any time – up until item has been repaired.
- Any payments will be refunded on cancellation of order – return shipping cost will then be your responsibility.
- Any item requiring return due to warranty issues will be collected from you at our expense.
- Returns are up to the end of the warranty period – either 6 months or 12 months (where stated ie. Mazda units)
Privacy policy
- We will not share / sell or divulge your email address or contact number with any agency or organisation.
- We will not send spam or marketing emails or txt.
- We will use your details only to contact you about the status or repair.
- We do not store or hold – credit card or financial details.
- Cookie policy here
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